Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, please contact us at sales@dginstruments.com.au for a return authorisation form. Please note that returns will need to be sent to the following address: Unit 1, 79 Cutler Road, Jandakot WA 6164, Australia at your cost.

Shipping costs are non-refundable for returned items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. 

You can always contact us for any return question at sales@dginstruments.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as customised products made to spec.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@dginstruments.com.au.

Exchanges 
We only replace items if they are defective or damaged under warranty, via consumer guarantee under the Australian Consumer Law.  If you need an exchange, please contact us at sales@dginstruments.com.au and we will assist you through this process.

Late or missing refunds                                                                                                 

If you haven’t received the refund within 10 to 14 business days, please contact us at sales@dginstruments.com.au. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.